www.upsideenergy.co.uk (our site) is a website owned and operated by Upside Energy Limited (“we”) of 64 The Crescent, Northwich, Cheshire, CW9 8AD.
The terms “you,” “your,” and “yours” refer to the individuals using our site and services (Customers). We are committed to safeguarding the privacy of our site visitors; this policy sets out how we will carefully treat your personal information.
What information do we collect?
We may collect, store and use the following kinds of personal information:
information about your computer and about your visits to and use of our site (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation); information relating to any transactions carried out between you and us on or in relation to our site; information that you provide to us for the purpose of registering with us; information that you provide to us for the purpose of subscribing to our site services, email notifications and/or newsletters; any other information that you choose to send to us.
A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
Session cookies will ordinarily be deleted from your computer when you close your browser note that the cookies may survive the closure of a browser tab and deletion of cookies is to some extent controlled by browser settings. The cookie that we use when you ask us to remember your login will remain stored on your computer until it is deleted by you.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, and will mean that you cannot take advantage of some of our website’s features.
Using your personal information
We may use your personal information to: administer our site; improve your browsing experience by personalising our site; enable your use of the services available on our site; send you general (non-marketing) commercial communications; send you email notifications which you have specifically requested; send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications); provide third parties with statistical information about our users – but this information will not be used to identify any individual user; provide commissioners of Surveys with reports, summaries, data and information resulting from a [contract with us]; deal with enquiries and complaints made by or about you relating to our site; and invite you to review our site using a trusted third-party service,
Where you submit personal information for publication on our site, we will publish and otherwise use that information in accordance with the licence you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose your personal information: to the extent that we are required to do so by law; in connection with any legal proceedings or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
International data transfers
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on our site or via its associated third party services (for example social media) will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers.
You are responsible for keeping your password and/or user details confidential. We will not ask you for your password (except when you log in to our site).
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to: the payment of a fee (currently fixed at £10); and the supply of appropriate evidence of your identity. We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
If you do not wish us to process your personal information for purposes of the providing of services to our customers you should not submit information.
Third party websites
Our site may contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Thank you for visiting our site.